Community Standards of Conduct: e-Scooter

Dear Customers,

As part of our continued efforts to raise road safety awareness in and around the community, we are prohibiting the use of electric scooters within the Mina Al Arab except at the promenade of Lagoon Walk effective immediately.

The designated zone shall permit only electric kick scooters. Hence, any other electric motorized scooters such as flat tires, moped, e-bikes, or similar types will not be allowed to enter.

The rider of the e-Scooter must be:
1. 14 years of age and above, and the speed should not exceed 15 km/h.
2. Wear proper personal protective equipment.
3. Maintain a safe trailing distance.
4. Ride alone – no additional riders.
Parents are responsible for the safety of their kids. Failure to the compliance with the community rules, the violators will be reported to local authorities.

Please refer to the attached flyer for further information. Click here
Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

Thank you for your support & cooperation.

Weather Advisory – Cyclone Shaheen

Dear Customers,

The National Centre of Meteorology (NCM) has issued an advisory that tropical cyclone Shaheen could affect weather conditions in the country on Sunday, 3rd October 2021.

In the wake of this alert issued by the NCM, as well as for instructions and warnings by the relevant authorities, the residents are advised to take note of the following.

1. Due to expected strong winds and bad weather, please close the windows of your apartment/villa, besides make the necessary arrangements of any items positioned in the balconies, to avoid any untoward incident or damage to the property.

2. Public and Private Community beaches within Mina Al Arab shall remain closed.

3. Lagoon Marina shall remain closed for all kinds of services.

4. For emergencies, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

5. For after the working hours, please call as follows.
• Julphar Towers: +971 50 155 8715
• Mina Al Arab: +971 50 627 5842

We call on all our customers to follow news and information broadcast by the National Centre of Meteorology (NCM) on all its official electronic platforms.

Thank you for your support & cooperation.

Replacement of Villa Number Plates - Malibu

Dear Customers,

In our endeavour to continue enhancing the community and offering the best services, we shall undertake the replacement of villa number plates in the Malibu as per the below schedule:

Date: 06 June 2021 – 24 June 2021
Timings: 8:30 AM to 05:00 PM.
Location: Villa Entrances – Malibu Community

We request the residents to remove any numbers or name plates before the work commencement.
Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

In case of emergencies, please contact 24/7 security hotline number of Mina Al Arab at +971 50 627 5842
We apologize for any inconvenience that may occur.
We thank you for the continued support.

RAK Properties

Replacement of Villa Number Plates Granada

Dear Customers,

In our endeavour to continue enhancing the community and offering the best services, we shall undertake the replacement of villa number plates in the Granada as per the below schedule:

Date: 27 May 2021 – 10 June 2021
Timings: 8:30 AM to 05:00 PM.
Location: Villa Entrances – Granada Community

We request the residents to remove any numbers or name plates before the work commencement.
Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

In case of emergencies, please contact 24/7 security hotline number of Mina Al Arab at +971 50 627 5842
We apologize for any inconvenience that may occur.
We thank you for the continued support.

RAK Properties

Electricity Account Registration - FINAL REMINDER

Dear Customers,

Subsequent to our earlier correspondences on the electricity account registration, please be advised that this is a final reminder to the tenants and owners of Mina Al Arab to complete the account registration.

The service provider may disconnect the electricity services of the unregistered accounts without any reminder or notification.

You can expedite the registration by taking the following documents to the on-site Customer Happiness Centre located in building 15 of the Lagoon Walk or any of Etihad W&E Customer Happiness Centres during working hours.

• Etihad W&E Application Form (attached)
• Emirates ID Card Copy (mandatory)
• Attested copy of tenancy contracts (tenants)
• Attested copy of ownership (Owners).
• In the case of No Title Deed, acquire RAK Properties NOC.
• Copy of Business licence (for companies)

To apply for the NOC, title deed and tenancy contract attestation, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 9:00 AM to 3:00 PM or email us at customer-service@rakproperties.ae.

Please disregard this notice if you have registered the electricity account with Etihad Water & Electricity and clear the connection charges to RAK Properties.

RAK Properties

Electricity Registration Reminder – Mina Al Arab

Dear Customers,

Subsequent to our earlier communication RAKP-PMD-E-0147-040321-03 dated 04 March 2021, we are writing to remind the tenants and owners of Mina Al Arab to complete the account registration latest by 31st March 2021.

The service provider may disconnect the services if the owners and tenants do not update the electricity account before the date mentioned above.

You can expedite the registration by taking the following documents to the on-site Customer Happiness Centre located in building 15 of the Lagoon Walk or any of Etihad W&E Customer Happiness Centres during working hours.

• Etihad W&E Application Form (attached)
• Emirates ID Card Copy (mandatory)
• Attested copy of tenancy contracts (tenants)
• Attested copy of ownership (Owners).
• In the case of No Title Deed, acquire RAK Properties NOC.
• Copy of Business licence (for companies)

To apply for the NOC, title deed and tenancy contract attestation, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We are appreciative of your support towards a smooth transition.

RAK Properties

Difference in Electricity Connection Charges

Dear Customers,

Following the successful transition of electricity in Mina Al Arab to Etihad Water & Electricity, we are writing to bring to your kind attention that the utility service provider’s electricity connection fee has been changed to AED1500 KVA.

The revised charges are collectively levied to Mina Al Arab master community, and the variance is subsequently billed according to each unit’s connected load with deducting previously paid connection charges. e.g.

AED1500 x connected load = Connection Charges – previously paid connection charges.

The connection charges are in line with the standard electricity connection fees imposed by the service provider in the facilities located within the free zones and investment zones, investment contracts for lands and projects.

Please be informed that the billed amount is the difference for those who have paid less than the new rate (AED1500 KVA) at the time of purchasing their property.

With the power transfer to the authority grid, our customers shall benefit from the change in the electricity tariffs and tremendous savings in the bills.

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

RAK Properties

COVID-19 – Community Awareness

Dear Residents,

In line with the directives of the UAE Health Authorities, we are writing to remind our patrons to follow and exercise some of the following COVID19 guidelines;

• Wearing of mask is mandatory.
• Do not cross the building elevator capacity limit and politely ask others to wait.
• Avoid overcrowding elevators.
• Do not walk or sit in a group, and maintain social distancing.
• Customers found violating the safety precautions may be penalised by the Authorities.
• Adopt practical measures to stay safe.

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We would like to thank you for your continued support, and we assure you that we are always at your service.

RAK Properties

Mina Al Arab Connected to FEWA - Update

Dear Residents,

Following the communication dated 27 January 2021, we are pleased to inform you that Mina Al Arab is successfully connected to the Federal Electricity & Water Authority (FEWA).

RAK Properties will send your final electricity bill in the coming days. FEWA shall communicate with you through the registered contact details to update your profile and complete the registration process.

You are kindly requested to expedite the registration with FEWA by taking the following documents to the onsite FEWA Customer Happiness Centre located in the building 15 of the Lagoon Walk or any of FEWA Customer Happiness Centres during working hours.

1. FEWA filled Application Form
2. Emirates ID Card Copy (mandatory)
3. Attested copy of tenancy contracts (tenants)
4. Attested copy of ownership (Owners).
5. In case of No Title Deed, acquire RAK Properties NOC.
6. Copy of Business licence (for companies)

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We would like to thank you for your continued support, and we assure you that we are always at your service.

RAK Properties

Mina Al Arab Power Connection to FEWA

Dear Customers,

In the permanent pursuit to provide the best services to our clients, we are pleased to inform you that the power service of Mina Al Arab will be connected to the Federal Electricity and Water Authority (FEWA) network, which will enhance the level of service quality and efficiency in Mina Al Arab.

RAK Properties is currently coordinating with the Federal Electricity & Water Authority (FEWA) for the registration & transference of our valued customer’s records to FEWA in preparation for issuing bills to customers by the authority directly. To complete the registration procedures, you are kindly requested to contact our Customer Happiness Centre.

Please note that RAK Properties will continue to issue the utility bills for the consumption of electricity service to the customers until the completion of the registration procedures with FEWA, therefore, kindly accelerate the completion of registration process as soon as possible.

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We would like to thank you for your continued support, and we assure you that we are always at your service.

RAK Properties

New Year Celebrations – Safety Advisory

Dear Residents,

In line with our commitment to a safe community, we are writing to advise the residents and owners to take precautionary measures while celebrating new year night with family and friends.

1. Avoid gatherings and celebrate the New Year night, maintaining the social distancing protocols.
2. Look out for the road closures and take necessary detours to bypass traffic to reach your destination.
3. Please pay special attention to the kids and do not leave them unattended.
4. Open beach shall remain closed after the sunset.
5. No disturbance to neighbours.

In case of emergencies, please contact 24/7 security hotline number of Mina Al Arab at +971 50 627 5842.
Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

Thank you once again for your support and understanding, and we wish you a very happy and prosperous new year.

MAA Buggy Service is Back

Dear Residents,

Reopening Guidelines

– Maximum Capacity – 50%
– Wearing Mask is Mandatory

Taxi Service Rules & Regulations:

• Buggy will be available for pick up and/or drop off within Mina Al Arab communities (Lagoon Views, Bermuda, Flamingo 1 & 2, Malibu, Gateway & Granada).
• The service is available to Mina Al Arab Residents.
• No minors unless accompanied by their parents.
• The buggy service is not designated for grocery shopping.
• Buggy carrying capacity may not be exceeded in terms of the number of persons and or weight.
• Buggy availability is on a first-come, first-serve basis.
• No advance / prior bookings

Disclaimer Notice: Management reserves the right to cancel or amend the services requested due to reasons beyond our control, such as weather conditions without any prior notice.

Notice of Closure – Open Beach

Dear Residents,

We would like to inform you that Bermuda Open Beach, Mina Al Arab will remain closed to the residents and visitors from Wednesday, 18 November 2020 to Saturday 21 November 2020.

In the interest of resident safety, the closure is to facilitate and finalise the preparation of the Tough Mudder event, which will be happening on Friday, 20 November 2020.

During the build-up period, you may experience minor disturbances throughout the Lagoon Walk and at the open beach, while organisers complete the work.
In case of emergencies, please contact 24/7 security hotline number of Mina Al Arab at +971 50 627 5842.

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We apologize for any inconvenience that may occur.

Government Regulations on Jet Ski Usage

Dear Residents,

In our endeavour for the safety of our residents and exceptional living experience, we are pleased to inform residents and customers that the Government of Ras Al Khaimah issued Law No. 3 of 2020 on licensing, leasing, and using Jet Skis.

In compliance with the new regulations and following the General Notice dated 06 June 2020 and 05 July 2020, we are writing to update the residents on the following guidelines of jet-ski usage in Mina Al Arab effective immediately.

1. Boats & jet skis are prohibited from launching in the waters of Mina Al Arab unless licenced by the federal authorities in Ras Al Khaimah or any competent authorities from outside the emirate.
2. The owners/residents must register their licenced boats & jets skis with RAK Properties to obtain the approval permit for the usage within Mina Al Arab.
3. Jet-ski shall only be launched through the designated slipway in the boatyard.
4. The registered residents/berth leaseholders are allowed to use the licenced boats & jet ski in front of the Lagoon Building Apartments between the two vehicular bridges without any nuisance and disturbance as defined in the attached map.
5. The launch, usage or parking of boats and jet skis is strictly prohibited in Villa Communities and private community beaches.

Failure to the compliance of new government regulations, violators will be reported to the RAK Police.

Click here to download the MAP.

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

Thank you for your support & cooperation.

Access into the Community

Dear Residents,

Following the General Notice (RAKP-PCH-E-0236-241019-03) dated 24 October 2019, we are writing to kindly remind the residents on the level of access, restrictions on access, and responsibilities associated with the grant of access to the community.

Residents (Owners and Tenants) without a valid and active access card will not be permitted into the community.

To obtain the guests and invitees’ access, please contact 24/7 security hotline number of Mina Al Arab at +971 50 627 5842 or call-in/WhatsApp or email the names to the Customer Happiness Centre before arrival during the working hours.

We would also like to urge the residents to register home cleaning/lawn maintenance crews with RAK Properties for smooth access to the community.
Contractor and maintenance companies are only permitted with the approved Permit to Work.

Should you need any further information in this regard, please call/WhatsApp Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

Thank you for your support & cooperation.

Hijri New Year Holiday Announcement

Dear Residents,

On the occasion of Hijri New Year, RAK Properties head office and site offices shall remain closed on Sunday, 23 August 2020.

We shall resume work from Monday, 24 August 2020.

RAK Properties wishes you and your family a blessed Hijri New Year

Eid Al Adha Holiday Announcement

Dear Residents,

On the occasion of Eid Al Adha, RAK Properties head office and site offices shall remain closed from Thursday, 30 July until Sunday, 02 August 2020.

We shall resume work from Monday, 03 August 2020.

RAK Properties wishes you and your family a Blessed Eid.

Ramadan Kareem

Dear Residents,

Customer Happiness Centre will remain open from 09:00 AM to 03:00 PM to serve your through online channels between Sundays to Thursdays during the Holy month of Ramadan.

Should you require further information, please contact Customer Happiness Centre on +971 7 233 7133 or write to us at customer-service@rakproperties.ae.

Moreover, should you require emergency assistance after business hours, please call 24/7 Security Advocates on +971 50 627 5842.

On the occasion of the holy month of Ramadan, RAK Properties wishes best greetings of joy and happiness to you and your family.

Ramadan Kareem!

National Disinfection Sterilisation Program

Dear Residents,

Thank you for the commitment and cooperation during the last disinfection program to combat the Covid-19.

As part of the national disinfection program to sterilize facilities, streets, and public transportation, The National disinfection campaign has been extended to villa communities.

The sterilization program will last from 08:00 PM on Thursday, 09 April 2020 till Friday morning, 06:00 AM. Therefore, all the residents & tenants of the Min Al Arab are requested to stay at home and to keep their pets indoor during this period.

In case of emergencies, please contact our 24/7 security hotline numbers +971 50 627 5842.

We thank you in advance for your cooperation and understanding.

Stay Safe, and healthy.

RAK Properties

Important Notification

Dear Residents,

In line with the UAE Government precautionary measures urging residents to stay home (except for emergencies), Customer Happiness Centre operations will move to online without having a need to visit us in our office from Sunday, 29 March 2020 to Thursday 09, April 2020.

We shall continue to operate from Sunday to Thursday between 7:30 AM until 03:30 PM for self-service only, where you can contact us remotely through following touchpoints;

• Telephone: +971 7 233 7133
• WhatsApp: +971 7 233 7133
• Email: customer-service@rakproperties.ae
• Mobile App: Download RAK Properties mServices
• Web portal: www.minaalarab.net
• Payments: Bank Transfer, Payment Machines and eServices.

In case of emergencies after the working hours, please contact our 24/7 security hotline numbers as follows;

• Julphar Towers: +971 50 155 8715
• Mina Al Arab: +971 50 627 5842

Should you wish to deliver/receive documents, please book appointments by contacting us on +971 7 233 7133 or email us at customer-service@rakproperties.ae.

We thank you in advance for your cooperation and understanding.

Stay safe, and healthy.

RAK Properties

Stay at Home

Dear Residents,

Thank you for the commitment and cooperation during the disinfection program on Saturday, 28 March 2020 to combat the Covid-19.

To flatten the curve of the spreading coronavirus, The UAE has extended the nationwide National disinfection campaign for an additional week to curb the coronavirus outbreak. The restriction will last from today, 29 March 2020 to Saturday, 04 April 2020 between 8:00 PM to 06:00 AM.

In case of emergencies, please contact our 24/7 security hotline numbers +971 50 627 5842.

We thank you in advance for your cooperation and understanding.

Stay safe, and healthy.

RAK Properties

Important Notification – COVID 19

Dear Customer,

In line with the preventive measures for Coronavirus (COVID-19), RAK Properties has been planning for contingencies that may arise in the community as a result of the spread of the virus.

Based on the directives that has been circulated by the Ministry of Health and Prevention (MOHAP), we are detailing our current plans to deal with them. These plans are subject to change based on MOHAP guidance and advice from authorities.

Cleaning: We have been extensively cleaning, disinfecting, and wiping down surfaces in common areas, HVAC, and amenities. Owners and tenants are responsible for their private property. Hand sanitizers are made available in the lobbies and Common Areas.

Common areas and amenities: We are closing down the pool, gym, playgrounds, soccer pitch and amenities effective immediately until further notice.

Customer Happiness Centre: Customer Happiness Centre shall continue to operate as regular timings from Sunday to Thursday between 7:30 AM until 03:30 PM by indirect contact. We advise our customers to make advance appointment before their visit. All general enquiries will be only dealt remotely.

We are available to serve you remotely through various touchpoints as follows;

• Telephone: +971 7 233 7133
• Email: customer-service@rakproperties.ae.
• Mobile App: Download RAK Properties mServices
• Web portal: www.minaalarab.net.
• Payments: Bank Transfer, Payment Machines and eServices

These actions are being taken to ensure the health and wellbeing of our customers and their families. We will continue to be transparent in our communication in this regard during this testing times.

It is also incumbent upon residents to take this situation seriously and do their part. We highly encourage you to review safety guidelines and look for updates from the authorities and MOHAP.

Thank you for your cooperation and understanding.

Stay safe and healthy.

RAK Properties

Pest Control Treatment - Villa Communities

Dear Residents,

Please be informed that we are scheduling a weekly pest control fogging service on every Saturday in the Common Areas of Mina Al Arab.

Pursuant to this, the activity is scheduled between 05:00 AM to 6:30 AM.

As a precaution, we recommend residents to stay indoors and keep the doors and windows closed during the treatment.

Should you need any further information in this regard, please contact Customer Happiness Centre on 07 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We apologize for any inconvenience that may occur, and thank you for the continued support.

RAK Properties

Mina Al Arab Weekend Market

Dear Residents,
Come and join Mina Al Arab Weekend Market at Mina Al Arab.

Activities: Enjoy lots of Activities, Music, Competitions, Arts & Craft, Kids Entertainment, and many more activities for the whole family to enjoy.

Schedule: Every Friday and Saturday starting from 24th January 2020.

Timings: 04:00 PM – 08:00 PM

Location: Building 13 & 14 – Lagoon Walk.

For more information, please call Customer Happiness Centre at +971 7 233 7133 from 07:30 AM to 03:30 PM.
We are looking forward to welcoming you.
RAK Properties

Are you the next CHAMP??

Dear Residents,

The Annual Mina Al Arab Community Tennis Tournament is back for its 3rd edition on 25 January 2020.

The winners will get the chance to win customized shield and cash prizes. So if you fancy yourself to be the next champion, send your entry via email to customer-service@rakproperties.ae.

The last date to register for the event is on Sunday, 19 January 2020.

For more information, please call Customer Happiness Centre at +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 03:30 PM.

Register Today.

RAK Properties.

RAK Food Carnival

Dear Residents,

Come and join RAK Food Carnival at Mina Al Arab.

Activities: We have an array of cultural shows, food stalls, competition and gifts and other entertainment activities for the whole family to enjoy.

Schedule: 12th – 21st December, 2019

Timings: 04:00 PM – 10:00 PM

Location: Building 13 & 14 – Lagoon Walk.

For more information, please call Customer Happiness Centre at +971 7 233 7133 from 07:30 AM to 03:30 PM.

We are looking forward to welcoming you.

RAK Properties

Celebrate UAE National Day with us.

Dear Residents,

Please join us to celebrate UAE 48th National Day with the details as follows;

Activities: Traditional Harbiya dancers and assortment of local food, live music and performances.

Schedule: Monday & Tuesday, 02 & 03 December, 2019

Timings: 04:00 PM – 10:00 PM

Location: Building 13 & 14 – Lagoon Walk.

Moreover, our offices shall remain closed from Sunday, 01 December 2019 to Tuesday, 03 December 2019.

For any emergency assistance, please contact our security advocates on +971 50 627 5842.

We wish you and your family a very Happy UAE National Day.

RAK Properties

Weather Watch

Dear Residents,

We are expecting rough and unstable weather conditions in the coming week.

Please make the necessary arrangements to close the windows of your apartments/villas and secure any items positioned on your balconies to avoid any untoward incident or damage to the property.

Should you need any further information in this regard, please contact Customer Happiness Centre on +971 7 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

In case of emergencies after the working hours, please contact our 24/7 security on +971 50 627 5842.

Please stay safe and be extra cautious, especially when outside.

RAK Properties

Smoking in the non-smoking areas

Dear Residents,

We are writing to remind the residents that smoking in the non-smoking areas such as balconies, staircases, corridors, lobbies, lifts, basement parking and other Common Areas is prohibited within the Lagoon Views residential buildings.

We would also like to iterate, and caution residents that activities such as BBQ (coal or electricity), smoking shisha and throwing cigarette butts (lit or unlit) are strictly forbidden at the balcony of your apartments.

Notice of Violations (NOV)will be issued to Residents followed by Violation Order on performing hazardous activities whereas offenders will be reported to the Authorities.

Thank you for your support and understanding in ensuring that together we can offer a healthy environment for our residents and guests.

RAK Properties

?????? Time to get SPOOKY

Dear Residents,

Its is the time of the year to get Spooky…..

• Residents are invited to participate in the event to win a RAKP goodie bag by decorating your home.
• Decorate as spookiest as you can and send your entry via email to customer-service@rakproperties.ae with your ‘Full Name, Community and House number’ on or before Thursday, 31 October 2019.
• If you would like ‘Trick R’ Treater’ to visit your home, please place Jack-o’ Lantern/Halloween Décor at your villa/apartment entrance to indicate that children are welcome.

Important Note: Halloween decorations may be installed a week before the holiday occurs and must be removed after five days

Happy Halloween

Ghafa Cultural Festival - Mina Al Arab

Dear Residents,

Come, and celebrate with us Ghafa Cultural Festival at Mina Al Arab.

Activities: Musical, Heritage and Art Performances.

Schedule: Thursday & Friday, 24th & 25th October 2019

Timings: 04:00 PM – 10:00 PM

Location: Building 13 & 14 – Lagoon Walk.

For more information, please call Customer Happiness Centre at +971 7 233 7133 from 07:30 AM to 03:30 PM.

We are looking forward to welcoming you.

RAK Properties

Lagoon Walk Parking - Upgrade

Dear Residents,

In our continuous effort to enhance the services, kindly note that we will be carrying out enhancement work in the Lagoon Walk Car Parking starting from Wednesday, 25 September 2019, between 09:00 AM to 06:00 PM.

We shall be starting on the parking lot in front of Lagoon Walk buildings 15, 16, 17 & 18.

Therefore, Podium parking area will be partially closed during the period stated above. You are kindly requested to the advice guests to park their vehicles in the adjacent parking lots.

Should you need any further information in this regard, please contact Customer Happiness Centre on 07 233 7133 from Sundays to Thursdays between 07:30 AM to 3:30 PM or email us at customer-service@rakproperties.ae.

We apologize for any inconvenience that may occur.

We thank you for the continued support.

RAK Properties

Eid Al Adha Holidays

Dear Residents,

RAK Properties Customer Happiness Centre will remain closed from Sunday, 11 August 2019 to Tuesday, 13 August 2019 on the joyous occasion to celebrate Eid Al Adha.

We shall resume work on Wednesday, 14 August 2019. For any emergency assistance, please contact our security advisor on +971 50 627 5842.

Eid Mubarak

Eid Al Fitr Holidays

Dear Residents,

On the blissful occasion of Eid Al Fitr, RAK Properties Customer Happiness Centre will remain closed from Monday, 03 June 2019 to Thursday, 06 June 2019.

For any emergency assistance, please contact our security advocates on +971 50 627 5842.

We wish you and your family a blessed Eid. May this celebration bring peace and happiness.

Eid Mubarak.

Working Hours - RAK Properties

Dear Residents,

RAK Properties Customer Happiness Centre will remain open from 09:00 AM to 03:00 PM between Sundays to Thursdays during the Holy month of Ramadan.

Should you require further information, please contact Customer Happiness Centre on +971 7 233 7133 or write to us at customer-service@rakproperties.net.

Moreover, should you require emergency assistance after business hours, please call 24/7 Security Advocates on +971 50 627 5842. 

We wish you and the entire family a blessed month of Ramadan.

Ramadan Kareem!

WEATHER WATCH

Dear Residents,

In consideration of the bad weather and imminent rains and thunderstorm, you are kindly advised to take precautions and necessary arrangements.

In the event you experience a maintenance emergency, please call Customer Happiness Centre at +971 7 233 7133 from 7:30 AM to 03:30 PM. Alternatively, please reach us after working hours on +971 50 627 5842.

Please stay safe and extra cautious especially when outside and while driving.

RAK Properties.

Elevator Maintenance - Lagoon Views, Building 16

Dear Residents,

In our continuous effort to enhance the services, we shall undertake necessary and scheduled planned preventive maintenance of the building elevators, which will take place on Sunday, 7 April 2019 from 12:00 a.m. to 2:00 a.m.

During the work, the elevators shall remain unavailable. However, our 24/7 security advisors shall remain available in the building, and they can be reached at +971 50 627 5842.

Should you need any further information in this regard, please contact our Customer Happiness Centre on +971 7 233 7133 or write to us at customer-service@rakproperties.net.

We apologies for any inconvenience caused by the interruption of the service.

Thank you for your support and cooperation.

RAK Properties

Festival of Colours (HOLI) at Mina Al Arab

Dear Residents,

Celebrate with us ‘Festival of Colours’ at Mina Al Arab on Saturday, 23 March 2019.

Activities Schedule:

• 11:00 A.M. – 02:00 P.M.: Games, Carnival Rides and Kite Flying
• 02:00 P.M. – 04:00 P.M.: HOLI – Splashing of Colours

Unlimited Fun with Live DJ and Desi food.

Location: Open Bermuda Beach,  Mina Al Arab, Ras Al Khaimah

For more information, please call us at +971 7 233 7133. 

We look forward to welcoming you, and wishing you Happy Holi.

Beach Closure Notice

Dear Residents,

We want to inform you that Bermuda Open Beach, Mina Al Arab will remain closed from Wednesday, 20 February 2019 to Monday 4 March 2019.

We apologise for any inconvenience caused in this regard.

For more information, please call the Customer Happiness Centre at +971 7 233 7133 from 07:30 AM to 03:30 PM.

Tough Mudder, Ras Al Khaimah

REGISTER TODAY.

Tough Mudder event is on 01 March 2019 at Mina Al Arab, Ras Al Khaimah

The early bird catches the muddy worm. Ras al Khaimah early bird tickets are now on sale. Visit the website to lock it in www.toughmudder.ae.

Don’t forget to sign up for Free Tough Mudder training.

http://www.toughmudder.ae
#MyminaAlArab #toughmudderuae

Family Fun Day

Dear Residents,

Come and Join us for a Family Day Out at Mina Al Arab.

Activities include such as clever craft, soft play area, Carnival rides and games, food stalls, face painting and much more…

Date: 22 February 2019
Timings: 5:00 P.M. – 09:00 P.M.
Location: Building 13 & 14 Lagoon walk, Mina Al Arab, Ras Al Khaimah

For more information, please call us at +971 7 233 7133. 

We look forward to welcoming you.

MAA Garden Competition 2019

Dear Residents,

Garden Competition is back and this year it is going to be bigger and better. Register your Garden today and win the exciting prizes.

How to Enter:

Email: Mention “MAA Garden Competition” in the subject line and email the colour photos of your garden to customer-service@rakproperties.net.

Social Media: Visit #MYMINAALARAB page on Facebook and Instagram, tag Mina Al Arab and post pictures of your garden.

Online: Visit our community website at http://minaalarab.net/gardencompetition/ and fill in the form with the requested information.

Prizes:

• A two night hotel stay with breakfast for two (2).
• Cash Prizes

Celebrate UAE 47th National Day with RAK Properties

Dear Residents,

Come and celebrate the day with us on the scenic Lagoon Walk with an array of outdoor activities for the whole family, including traditional Harbiya dancers and an assortment of local foods and live music and performances.

Date: November 30th & December 1st
Timings: 4PM – 10PM
Location: Building 13 & 14 Lagoon walk, Mina Al Arab, Ras Al Khaimah

We wish you all happy UAE National Day.

RAK Properties

WEATHER WATCH

Dear Residents,

In view of the current weather conditions such as strong winds and weather change, you are kindly advised to make the necessary arrangements as follows;

• Close the windows of your unit to avoid any untoward incident or damage to the property.
• We recommend that you secure any items positioned on your balconies to avoid any untoward incident or damage to the property.
• Please stay safe and be extra cautious especially when outside.

For any emergencies, please call Customer Happiness Centre at +971 7 233 7133 from 7:30 AM to 3:30 PM. Alternatively, please reach us after working hours on +971 50 627 5842.

RAK Properties

MALIBU BEACH

Dear Residents,

We would like to kindly inform you that Malibu beach, Mina Al Arab will be partially closed from Monday, 19 November 2018 to Tuesday, 20 November 2018 from 09:00 a.m. to 06:00 p.m. for cleaning purpose.

We apologize for any inconvenience caused in this regard.

Thank you for the understanding and cooperation.