Resident Gateway

eServices

Welcome to Mina Al Arab eServices Portal
Introducing RAK Properties eServices Portal. Now you can view and pay your Master Community Fee, Utilities bill, request for services and manage your properties online, all at your fingertips!

Support

For any clarification, contact us on
+971 7 233 7133 from Sundays through Thursdays between 07:30 A.M. to 03:30 P.M. Alternatively, please write to customer-service@rakproperties.ae from a registered email.

Customer Happiness Centre
RAK Properties PJSC
Julphar Towers, Floor 40
P.O. BOX 31113
RAS Al Khaimah, UAE

eServices

Welcome to Mina Al Arab eServices Portal
Introducing RAK Properties eServices Portal. Now you can view and pay your Master Community Fee, Utilities bill, request for services and manage your properties online, all at your fingertips!

Community Rules

Community Rules are for the safety and security of the residents and visitors. These rules offer a safe, secure and serene environment in which all families, children, neighbours and guests can maximize the comfort. Full adherence to these Community Rules will maintain, preserve, enhance and protect the property values and assets of the Community for you and for us.

For any queries, contact us on +971 7 233 7133 from Sundays through Thursdays between 07:30 A.M. to 03:30 P.M. Alternatively, please write to customer-service@rakproperties.net from a registered email.

Download Community Rules

Community Rules

Community Rules are for the safety and security of the residents and visitors. These rules offer a safe, secure and serene environment in which all families, children, neighbours and guests can maximize the comfort. Full adherence to these Community Rules will maintain, preserve, enhance and protect the property values and assets of the Community for you and for us.

Architectural Guidelines

For Owners/Residents ONLY:

All you need to know before deciding to make any additions or alterations to units in Mina Al Arab.

Purpose

The purpose of Mina Al Arab Architectural Guidelines is to formalize homeowners with the objectives, scope and application of design standards intended to maintain the aesthetic, appearance of the entire community for all residents.

Applicability

The Architectural Guidelines will apply in assessing all proposals for any villa or apartment within the Community. it’s will also apply in assessing the modifications that were done before issuing the Architectural Guidelines. These guidelines are applicable in conjunction with the Community Rules.

Architectural Guidelines applies on all the villa owners and tenants residing in any community of Mina Al Arab, should they wish to make alterations in the followings;

  • Design (Villa/Apartment)
  • Windows and Doors
  • Roofing and Sun-shading Features
  • Balustrades
  • Satellite Dishes
  • Carports and Garages
  • Pergolas and Shade Structure
  • Fences and Boundary Walls
  • Landscaping and Pools
  • Internal Changes and Public Areas
  • Buildings’ Additions

Please visit eServices for more information.

Architectural Guidelines

For Owners/Residents ONLY:

All you need to know before deciding to make any additions or alterations to units in Mina Al Arab.

Purpose

The purpose of Mina Al Arab Architectural Guidelines is to formalize homeowners with the objectives, scope and application of design standards intended to maintain the aesthetic, appearance of the entire community for all residents.

Applicability

The Architectural Guidelines will apply in assessing all proposals for any villa or apartment within the Community. it’s will also apply in assessing the modifications that were done before issuing the Architectural Guidelines. These guidelines are applicable in conjunction with the Community Rules.

Architectural Guidelines applies on all the villa owners and tenants residing in any community of Mina Al Arab, should they wish to make alterations in the followings;

  • Design (Villa/Apartment)
  • Windows and Doors
  • Roofing and Sun-shading Features
  • Balustrades
  • Satellite Dishes
  • Carports and Garages
  • Pergolas and Shade Structure
  • Fences and Boundary Walls
  • Landscaping and Pools
  • Internal Changes and Public Areas
  • Buildings’ Additions

Master Community Fee

Master Community Fee charges are levied to residential and non-residential units per annum. The fee covers the maintenance and operations of the following:

  • Landscape
  • Service of common areas
  • Waste Management
  • Utilities
  • Maintenance and upkeep of amenities (pool, tennis court, multipurpose courts, kids play areas, soccer pitch etc.)
  • Road Works
  • Sewagelines and sewage treatment plants Bridges & elevators services
  • Insurance cover
  • Reserve Fund (as per Company Policy)
  • Housekeeping
  • Security
Download Master Community Fee FAQ

Master Community Fee

Master Community Fee charges are levied to residential and non-residential units per annum. The fee covers the maintenance and operations of the following:

  • Landscape
  • Service of common areas
  • Waste Management
  • Utilities
  • Maintenance and upkeep of amenities (pool, tennis court, multipurpose courts, kids play areas, soccer pitch etc.)
  • Road Works
  • Sewagelines and sewage treatment plants Bridges & elevators services
  • Insurance cover
  • Reserve Fund (as per Company Policy)
  • Housekeeping
  • Security

Property Leasing Information

Our team of professional and committed leasing agents are at your service to offer you all the help and support you need.

If you are interested to lease a residential, commercial or retail property/unit within the impressive portfolio of RAK Properties in the Emirates of Ras Al Khaimah, our agents are with you on your every step.

For a quick chat, please call us at +971 7 233 71333, an agent will be happy to direct your call as needed.

You may also contact us by writing at customer-service@rakproperties.ae; our team will be intouch with you as soon as possible.

Property Leasing Information

Our team of professional and committed leasing agents are at your service to offer you all the help and support you need.

If you are interested to lease a residential, commercial or retail property/unit within the impressive portfolio of RAK Properties in the Emirates of Ras Al Khaimah, our agents are with you on your every step.

For a quick chat, please call us at +971 7 233 71333, an agent will be happy to direct your call as needed.

You may also contact us by writing at customer-service@rakproperties.ae; our team will be intouch with you as soon as possible.

Key Contacts

Important Contacts Directory
RAK Police
www.rakpolice.gov.ae 999
RAK Civil Defence (Fire service)
www.rak997.gov.ae 997
RAK Municipality
www.mun.rak.ae 00971 7 246 6666
Ambulance
www.ambulance.gov.ae 998
Coastguard – RAK
www.cicpa.ae
996
00971 7 207 1300
00971 7207 1273
Federal Electricity & Water (FEWA)
www.fewa.gov.ae
991
992
800 3992
00971 7 228 7766 – Electricity
00971 7 228 3366 – Water
RAK International Airport
www.rakairport.com 00971 7 207 5200
Dubai International Airport
www.dubaiairports.ae 00971 4 224 5555
RAK Hospital
www.rakhospital.com 00971 7 207 4444
RAK Transport
www.raktransport.ae 00971 7 235 6567
General Directorate of Residency and Foreigners Affairs – Ras Al Khaimah (RAK)
http://raknrd.gov.ae/en/ 800 5000
Saqr Hospital
NA 00971 7 222 3666
Sheikh Khalifa Speciality Hospital
http://www.sksh.ae/ 00971 7 244 4444
Shaam Hospital
NA 00971 7 266 6465
Name Category Location Contact Details
Supermarket
Choitrams Supermarket Building 18 00971 7 243 8249
Hotel
Jannah Resort and Villas Hotels Building 9 & 10 00971 7 203 7222
Pharmacy/Health & Beauty/Fitness
Ayana Beauty Salon Beauty Salon Building 4 00971 50 7565 779
L’Art De Elegance Beauty Salon Beauty Salon Building 6 00971 50 810 0101
Gold’s Gym Fitness Building 7 00971 50 627 2161
Beauty Zone Saloon & Spa Beauty Salon Building 16 00971 50 558 9100
House of Medicine Pharmacy Building 16 00971 50 486 7889
Cut & Shave Gents Saloon Beauty Salon Building 17 00971 55 559 1161
Speciality Stores/ATM
Spin Cycle Works LLC Speciality Stores Building 3 00971 7 227 8484
YAS properties Speciality Stores Building 3 00971 50 7565 779
Al Shabab Rent a Car Speciality Stores Building 3 00971 55 566 7155
Al Mubarakiya Real Estate Speciality Stores Building 8 00971 50 121 1810
Al Hoot Diving Club Speciality Stores Building 11 00971 50 663 3901
Chubby Cheeks Nursery Speciality Stores Building 13 00971 7 243 2251
Better House Facility Maintenance Speciality Stores Building 15 00971 50 994 9077
Low Price Rent a Car Speciality Stores Building 16 00971 50 766 7610
RAK Properties Sales Office Speciality Stores Building 17 800 4020
REM Properties Speciality Stores Building 17 00971 50 371 2171
Piano, Dance & Music Centre Speciality Stores Building 17 00971 55 589 5201
Al Hilal Bank (ATM) ATM Building 18 N.A.
Dining
La Luna & Wok Restaurant Italian Building 3 00971 50 371 5808
Ginza Restaurant Middle Eastern Food Building 3 00971 7 244 4204
Manhattan Café Middle Eastern Food Building 4 00971 52 911 4488
Queue Café Café Building 6 00971 50 195 5551
La Belle Café Café Building 8 00971 50 511 1566
Nutteliano Café Café Building 11 00971 55 528 5288
De Galera Marinero Restaurant Middle Eastern Food Building 11 00971 55 528 5288
KPOP Chicken Korean Building 12 00971 50 509 0153
Muse Café Café Building 12 00971 50 170 7605
CommuniTea Café Building 15 00971 56 211 7717
RMR Story Café Café Building 15 00971 50 336 1000
Sea & See Restaurant Middle Eastern Food Building 15 00971 50 458 8464
Layly Zaaman Middle Eastern Food Building 16 00971 50 808 0517
The Shake Chilli Indian Food Building 16 00971 50 656 6306
Poem Bistro Cafe Extension Café Building 16 00971 7 244 5458
Cinnamon Sweets Bakery & Sweets Building 17 00971 55 177 7654
Head Office
Info@rakproperties.net +971 7 205 6200
Customer Happiness Center
Customer-service@rakproperties.net +971 7 233 7133
For Lease Enquiries
lease@rakproperties.net 800 4020
For Sales Enquiries
sales@rakproperties.net 800 4020
For Finance Enquiries
Finance@rakproperties.net +971 7 233 7133
Mina Al Arab Security (24/7)
Customer-service@rakproperties.net +971 50 627 5842
Marina Admin/Operations
Customer-service@rakproperties.net +971 50 199 3172
Lagoon Marina Hotline (24/7)
Customer-service@rakproperties.net +971 50 843 8406

Key Contacts

RAK Police
www.rakpolice.gov.ae 999
RAK Civil Defence (Fire service)
www.rak997.gov.ae 997
RAK Municipality
www.mun.rak.ae +971 7 246 6666
Ambulance
www.ambulance.gov.ae 998
Coastguard – RAK
www.cicpa.ae
996
+971 7 207 1300
+97172071273
Federal Electricity & Water (FEWA)
www.fewa.gov.ae
991
992
800 3992
+971 72287766 – Electricity
+971 7 228 3366 – Water
RAK International Airport
www.rakairport.com +971 7 207 5200
Dubai International Airport
www.dubaiairports.ae +971 4 224 5555
RAK Hospital
www.rakhospital.com +971 7 207 4444

FAQs

  • General Enquiries
  • Accounts & Payments
  • Events & Special Request
  • Insurance
  • Unit/Villa Renting
  • The RAK Properties Customer Happiness Centre is open from Sundays through Thursdays from 07:30 A.M. to 03:30 P.M.

    Yes, there is a 24/7 security at the Gates and within the Community; should you require emergency maintenance related assistance after business hours, please contact our Security Advocates on +971 50 627 5842.

    For generic and corporate enquiry, please write to customer-service@rakproperties.ae. Should you require emergency assistance after business hours, please contact our Service Advocates on +971 50 627 5842.

    We do not offer collection service, however, depending on the complexity and urgency of the transaction, we will be happy to make an exception. Please log a prior request through  eServices, alternatively, contact our Customer Happiness Centre on +97172337133 from Sundays through Thursdays from 07:30 A.M. to 03:30 P.M.

    Please log a prior request through eServices, alternatively, contact our Customer Happiness Centre on +97172337133 from Sundays through Thursdays from 07:30 A.M. to 03:30 P.M. Alternatively, please write to customer-service@rakproperties.ae from a registered email.

    All dues related to utilities consumption, payments (dues and overdues); applicable fees, charges etc. can be accessed through “My Dashboard” via the eServices portal.

    Payment related requests and enquires can be viewed at eServices portal. Alternatively, you can call our Customer Happiness Centre on +97172337133 during our office hours. For after office hours enquiry, please write to customer-service@rakproperties.ae.

    Payments through cheques are presented and processed on the date mentioned on the cheque. You are requested to ensure availability of sufficient funds for successful processing and clearance of the transaction.

    Yes, the penalty/fee for every returned cheque is AED 500 (excluding bank charges, late fee charges and applicable VAT).

    You may settle your dues by visiting RAK properties Customer Happiness Centre located on 40th floor of Julphar Commercial Tower and pay by cash (Maximum AED40,000), credit card and cheque. Alternatively, payment transaction for utilities and all other dues can be processed through the eServices portal or bank transfers.

    Please click on the below link for any further information.
    RAKP FAQ – Utilities

    RAKP FAQ – Master Community Fee

    Event related request and enquires can be logged at eServices. Alternatively, you can call our Customer Happiness Centre on +97172337133 during our office hours. For after office hours enquiry, please write to customer-service@rakproperties.ae.
    Important: No private parties or gatherings are allowed in Common Areas without the express prior written approval of the Property Manager

    Please access information on community amenities available at the “Amenities” section of our community website.

    All special requests can be logged at eServices. Alternatively, you can call our Customer Happiness Centre on +97172337133 during our office hours. For after office hours enquiry, please write to customer-service@rakproperties.ae

    Green and Open Areas are part of the common facilities; special request for its use should be sought from RAK Properties. Please log your request by contacting contact our Customer Happiness Centre on +97172337133 from Sundays through Thursdays from 07:30 A.M. to 03:30 P.M. alternatively please write to customer-service@rakproperties.ae.
    Important: Residents may submit their request via eServices .

    Your community is insured for accidental, physical loss, damage or destruction to the common property. For more information of the perils covered in the community, please contact the Customer Happiness Centre.

    We highly recommend that you obtain an insurance policy to cover your private/leased unit(s) and its contents. Please note that community insurance coverage excludes loss or damage to homeowner’s/tenant’s private plot, villa and personal belongings. For more information, please refer to Community Rules.

    Our community is governed by Community Rules that are very specific to such requests, considering it as special and exceptional. Please refer to RAK Land Department for specific approvals, applicable laws and associated procedures. Additionally, any such requests and events should be notified to Customer Happiness Centre and should be fully complied with the Land Department Laws.

    Yes, residents must apply for the permit before moving in/moving out of the property via the eServices portal.
    Important: Master community fee, utility charges and other dues should be cleared in full before logging a request.

  • Notice of Violation
  • Alterations and Home Improvements
  • Pets
  • Waste Collection and Management
  • Repair and Maintenance
  • A violation is a breach or non-compliance to rules/regulations/procedures or set of rules/regulations/procedures as listed in the Community Rules. A notice is a formal citation of a breach and/or non-compliance incident that violates the Community Rules. For more information of type of violation and associated penalties/fine, please refer to the Community Rules.

    You are required to act as specified in the Notice of Violation within the time frame and ensure it is not repeated. For more information, please contact the Customer Happiness Centre.

    Yes, please log into eServices to apply online. It requires a review from the Design Department.

    Any major alteration (non-maintenance request) within the unit needs prior review and approval of RAK Properties as set out in the Architectural Guidelines. Please refer to Architectural Guidelines for more information.

    Under the full responsibility of the resident, a service provider can enter the premises to carry out the job between 09:00 A.M. to 05:00 P.M, please ensure full compliance to the community rules
    Important: No additional permission is required for paint, repairs and maintenance related jobs, provided the design plan and specifications are followed with no alterations/enhancements.

    Generally, the turnaround time for approval is approximately between 5 to 10 working days.

    Yes, we levy a service fee of AED 500 (excluding VAT) for review of proposals.

    Temporary holiday or festival lighting is permitted in individual Households during Eid and other festive and national holidays.

    Flashing decorative lights, or lighting that creates glare visible from outside the Property is not permitted.

    Permitted decorative lighting for holidays and celebrations may be installed and illuminated ten (10) days before the holiday or celebration and must be removed not later than ten (10) days after the holiday or celebration.

    Yes, any outdoor recreational equipment’s within the homeowner property are generally accepted provided the item does not block or occupy the sidewalk/Common Areas. Any item breaching the Community Rules will be confiscated and may lead to formal Notice of Violation.

    Yes, they must be stored within the garage of your house.

    You are not permitted to keep any undomesticated animals as pets. Please refer to section 3.4 of Community Rules for more information and further guidance.

    Yes, you may install a kennel in the rear portion of the villa or the side yard areas ensuring full compliance to safely regulation.

    You may contact our Security Advocates on +971 50 627 5842. Please feel free to contact local authorities to escalate any major incidents requiring immediate assistance by contacting RAK Police at their number by dialling 999.

    You may contact our Security Advocates on +971 50 627 5842. Please feel free to contact local authorities to escalate any major incidents requiring immediate assistance by contacting RAK Municipality at +971 7 246 6666.

    Important: For any issues related to pet fouling (waste), please log your complaint by contacting Customer Happiness Centre between Sundays to Thursdays from 7:30 A.M. to 3:30 P.M. Alternatively, please write to customer-service@rakproperties.ae.

    See guidelines below

    For villa: Please use designated wheelie bins placed outside of your villa.

    For apartments: please use Garbage Room to dispose of your garbage through the chute.

    For exceptionally large/bulky household items disposal, please contact RAK Municipality at +971 7 246 6666 (this service may be chargeable).

    RAK Properties participates in environmental protection initiatives in partnership with RAK Waste Management Agency. Please click on the below link for any further information.

    Download RAKP Recycles FAQ

    Maintenance related request can be logged through the eServices portal. All existing request(s) can be viewed under the “My Dashboard’ section. Should you require emergency maintenance related assistance after business hours, please contact our Service Advocates on +97150 627 5842.

    Homeowner/tenant is responsible for the maintenance and upkeeping of the landscape within the units (excluding common areas).

    Please refer to Community Rules section 6.1. for further information on maintaining your landscape.

    Please log your request by contacting Customer Happiness Centre between Sundays to Thursdays from 7:30 A.M.to 3:30 P.M. or alternatively write to customer-service@rakproperties.ae.

    Important: Residents can also submit their request via eServices in the Maintenance section

    Homeowners/tenants are responsible for the repair and maintenance inside of their villas/units except to those owned and leased by RAK Properties.

    You can log your request as Handyman service to Customer Happiness Centre between Sundays to Thursday from 7:30a.m. to 3:30p.m. or alternatively write to customer-service@rakproperties.ae.

    Important: Residents can also submit their request via eServices in the Maintenance section

FAQs